ABOUT RELIANT DIRECT

Welcome
Welcome to Reliant Direct, the online electrical superstore where you can buy the latest top brand electrical goods at the lowest possible prices. By buying direct you can save up to 40% off typical high street prices and have the goods delivered direct to your door anywhere throughout the UK.

Our Roots
Reliant Direct are an online direct supplier of top of the range electrical equipment associated with one of the largest independent electrical buying groups in the UK.

We have over 40 years' experience in supplying the very best in home electrical equipment, so you can rely on a first-class service every time.

Our Goals
We're committed to bringing you the widest choice of top brand electricals available online. And we're passionate about great value, which is why you could save up to 40% off average high street prices!

Unlike some larger retailers, we're dedicated to looking after our customers too. That's why as well as providing excellent value for money and a wide choice of goods, we strive to offer a level of customer service that you won't find elsewhere. Our team of friendly advisors works hard to make every customer feel valued.

Quality Credentials
We take our customers' needs very seriously, and for this reason we've earned accreditations from some of the most respected consumer and web associations in the world. This is your guarantee of an enjoyable and safe online shopping experience – not just online, but whenever you get in touch with us.

For this reason we provide our customers with the confidence to shop online safe in the knowledge that our service is of the highest possible standard.

Customer Comments
At Reliant Direct we want to make shopping with us as convenient and as enjoyable as possible. We'd love to hear about your experiences with the contents of our web-site, our products and our services.

Top Brands
At Reliant Direct we offer all the top brands of electrical equipment at amazingly low prices, our online service means no expensive business rates, no high wages for pushy salesmen, and low business running expenses. All our savings are passed on to you, giving the lowest possible prices.

Customer Care
Reliant Direct has dedicated customer care & service. With continuous training provided for every staff member you can be assured of the highest level of service from advisors with an unparalleled knowledge of the goods we sell.

Nationwide UK Delivery
We know you don't want to be kept waiting for your order. That's why we've arranged a fast, efficient delivery service direct to your home.

Our bulk stocks means that most orders are processed and delivered normally the next working day (on most items), from payment anywhere within the UK mainland.

Nationwide In-Home Service
All our products carry a FULL 12-MONTH MANUFACTURER'S GUARANTEE.

What's more, at Reliant Direct we offer you in addition; a full 12 MONTHS UK NATIONWIDE IN-HOME SERVICE on all non-portable appliances should the need arise.

Optional extended warranties and installation services are available at discounted rates.

What do you sell?

We supply one of the largest selections of top-brand electrical goods you'll find in the UK. Our massive warehouse carries over £300 million's worth of stock, so the very best entertainment systems and household products are available for immediate home delivery.

Which brands do you supply?

Reliant Direct are authorised retailers for almost every major electrical manufacturer. Our brands include Alphason, Baumatic, Belling, Bosch, Creda, Canon, Dyson, Electrolux, Hoover, Hotpoint, Indesit, JVC, LG, Panasonic, Parkinson-Cowan, Philips, Pioneer, Samsung, Sanyo, Sharp, Sony, Toshiba, Tricity-Bendix, Vivanco and Zanussi... to name but a few!

Can I purchase items not featured on the site?

We only feature a carefully selected range of our comprehensive stock on our website. To purchase items not featured on the site, call a member of our sales team on 08450 77 44 67 and they'll be glad to help. If you're looking for something specific but we don't normally stock it, we can order it especially for you. You can also email us on customer.service@reliantdirect.co.uk.

How can I pay for my goods?

We accept all major credit and debit cards. Our site uses the industry-standard Secure Socket Layer (SSL) technology to encrypt all your personal details including your name, address and card details. We're so confident in the security of our website that we put our Security Guarantee on every purchase.

When will my items arrive?

We will arrange a delivery on the date selected by the customer from the calendar options available. If we are not able to delivery on the specified date we contact the customer in advance to arrange another suitable date.

Can you deliver outside the UK?

At the moment we can only deliver within the UK, including Northern Ireland and other offshore locations. If non-UK deliveries become available, we'll post details here.

What about guarantees and back-up service?

Everything we supply is fully covered by the manufacturer's guarantee, for a minimum of 12 months; within the first four weeks, we'll gladly replace any faulty items (see our Terms and Conditions for more details). For the remainder of the guarantee period, the manufacturer of your item will arrange a visit from a local service centre, where a qualified technician with either repair the item, or advise on replacing it. Exceptions to this are JVC and Philips items, which we'll collect for repair.

Is extended warranty protection available?

With our low-cost extended warranty plan, we can cover your equipment for up to 5 years. To find out more, and for the latest premiums, simply email customer.service@reliantdirect.co.uk.

What information do you collect from customers, and why?

When you place an order with us, we need to know your name, email address, home address, delivery address, credit or debit card number and card expiry date. We may also ask for your home and work telephone numbers. This information allows us to authorise your credit or debit card payments, process and fulfil your order, and notify you of your order status.
When you enter one of our contests or promotional campaigns, we will need your name, address, contact telephone numbers and email address. These details enable us to administer the contest/promotion, and to notify the winners.
We do not retain or store any credit or debit card details.

Do you disclose this information to outside parties?

We do not pass any of your information on to third parties other than the Television Licensing Authority which we are legally obliged to do so.

What if I have a complaint?

At Reliant Direct we strive to provide the very highest levels of product quality and customer care. However, if you feel in any way dissatisfied with any part of our service, please contact us by telephone on 08450 77 44 67. Should you still feel that your grievance has not been appropriately addresses, you may continue correspondence with the manager. In the event that no amicable agreement can be reached, an independent ombudsman may be sought to settle the matter.

Can you deliver to a different address than the billing address?

Yes, we can make deliveries to a different address, but in these cases we require payment by cheque or bank transfer. Once funds have cleared, your items will be dispatched.