At Reliant Direct we are committed to providing an unrivalled level of customer care. We go the extra mile to ensure that each and every one of our valued customers receives the advice and information they need.

Our policy of continuous improvement in staff training means that you can always rely on the highest level of service from advisors who have an unparalleled knowledge of the products we sell. We're keen to treat every customer as an individual, not just a number.

Ordering online from Reliant Direct is the perfect alternative to high street electrical shopping. No queues, no rush at closing time, and no hassle. And of course, you'll receive a personal, friendly service every time.

For more details on the policies which govern our customer service procedures, visit our Terms and Conditions page. You can also email customer.service@reliantdirect.co.uk and a member of our team will be glad to help.

Any queries about your delivery? Our Delivery Arrangements Department will be glad to help with any aspect of your delivery. They’re available from Monday to Saturday from 9am to 5.30pm. Just drop them a line at customer.service@reliantdirect.co.uk - please be sure to provide as much information as you can.

If you have a TNT parcel tracking number, please click here to track your order.

If you have a City Link parcel tracking number, please click here to track your order.

For queries about faulty, lost or damaged products, contact a member of our Customer Services team; they’re available Monday to Saturday, from 9am to 5.30pm. Email customer.service@reliantdirect.co.uk, supplying as much information as you can, and they’ll respond to your email within one working day.