In light of current events to protect drivers and customers from the risk of infection from Coronavirus our delivery couriers have been instructed to follow current government guidelines.
We use several couriers where the following may apply.
- Upon delivery they will place your parcel/s on the doorstep, knock on the door and stand back two meters.
- They will explain that due to extra precautions over Coronavirus they will not require a signature.
- The customer’s name will then be entered into the couriers PDA unit.
- If a customer does not answer the door, an out card will be left at the address and the unit returned to the depot.
If you have any questions with regards to delivery please do not hesitate to contact our customer service team on 0330 057 7142 or email email@example.com
We use specially selected delivery companies, to ensure that your new item arrives safe and sound.
Our delivery calendar will allow you to select next day if it is available. We use several different couriers depending on the size and weight of the product, for OLED televisions or 60" TV's and above, we use a specialist 2 man carrier. The day before you will be provided a 2 hour time window and the driver will also call you approximately 30 - 60 minutes before arrival.
In this case the calendar options are a guide only and the courier will confirm the date with you.
In circumstances where the products is over 135kg, we use a specialist 3 man courier service for delivery - This may affect delivery dates in certain postal areas. Please call us for more information on this.
Please check the dimensions of your product IN the packaging, particularly on the American Style Fridge Freezers, you may face trouble getting the product through the doorway and removal of packaging to fit through will mean the courier cannot accept responsibility of damage. If you are unsure please call us.
Please note delivery dates to off shore postal addresses including Ireland, Islands & Scottish highlands may be slightly longer and incur additional delivery costs.
In particular, those ordering from Ireland should expect further effects here as we deal with the Brexit Transition Period. Please do call for more details.
If you require any assistance please call our sales line 0330 057 7142 (Monday – Saturday 9.00 to 17.30) and we will be happy to assist.