Privacy and Cookie Policy

This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

What data do we collect?

RELIANT collects the following data:

  • Personal identification information (Name, email address, phone number.)

How do we collect your data?

You directly provide RELIANT with most of the data we collect. We collect data and process data when you:

  • Please register online or order any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on products.
  • Use or view our website via your browser's cookies.

How will we use your data?

RELIANT collects your data so that we can:

  • Process your order and manage your account.

When RELIANT processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

Marketing

RELIANT would like to send you information about our products and services that you might like and those of our partner companies.

If you have agreed to receive marketing, you may always opt-out at a later date.

You have the right to stop RELIANT from contacting you for marketing purposes.

Don't hesitate to contact us if you no longer wish to be contacted for marketing purposes.

By opting into email communication, you grant us permission, based upon legitimate business interest, to utilize your email address for contacting you through various third-party advertising platforms, including but not limited to Google and Meta. As a result, you may encounter banner advertisements, sponsored content, and personalized search engine results due to this advertising approach.

What are your data protection rights?

RELIANT would like to ensure you are fully aware of your data protection rights. Every user is entitled to the following:

The right to access – You can request RELIANT copies of your data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that RELIANT correct any information you believe is inaccurate. You also have the right to request RELIANT to complete the information you think is incomplete.

The right to erasure – You have the right to request that RELIANT erase your data under certain conditions.

The right to restrict processing – You have the right to request that RELIANT limit the processing of your data under certain conditions.

The right to object to processing – You have the right to object to RELIANT's processing of your data under certain conditions.

The right to data portability – You have the right to request that RELIANT transfer the data that we have collected to another organisation, or directly to you under certain conditions.

If you make a request, we have one month to respond to you.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

RELIANT uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website
  • Detecting web browser type to enhance your website experience

What types of cookies do we use?

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, some of our website features may not function in a few cases.

Privacy policies of other websites

The RELIANT website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

RELIANT keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 02 November 2022.